Lugano Care Home

Lugano Care Home is a family owned residence for elderly people.

Lugano Care Home is an elegant residence for up to twenty seven elderly people. We are situated in a country setting within minutes of Epping Forest and all amenities. Lugano has been family owned for the past 27 years and we consider ourselves to be a “home away from home” for our residents.

Our History

Lugano Care Home was established by David and Michael in 1986 and has a very interesting history. Lugano has been under family proprietorship and supervision for all of this time. This has resulted in our considerable expertise at caring for the elderly and is reflected in the atmosphere of the home, which is friendly and relaxed.

Accommodation

We can accommodate twenty-seven service users in 21 single bedrooms (several have en-suite facilities) and 3 double bedrooms. Bedroom sizes range between 10 and 16 square metres. Ten bedrooms are located on the ground floor, with all others being easily accessible on the first and second floor by using the lift. The building is 116 years old and benefits from many spacious rooms. It is therefore particularly well suited to the use of wheelchairs if required. Communal rooms include a beautiful dining room and lounge. Our Buckhurst Hill care home is set in a beautiful location with stunning gardens overlooked by a lovely terrace.

Our Services

We currently cater for 27 service users over the age of 65, both male and female including those with dementia. Both state funded and private fee paying residents are welcome. A small proportion of service users at our Buckhurst Hill care home may be diabetic with basic nursing requirements. However, we are not a registered nursing home and as such cannot offer full time nursing care, although we use full district nurse support services and individually tailor care plans. Our current service user group does not include anyone with special religious, cultural or linguistic needs. However, we are open to offering such services, provided that assessment procedures demonstrate that we would be able to provide them. Religious attendance for external services is possible for some service users, with certain denominations offering a collection service. All current denominations are catered for with a Minister, Priest and Rabbi visiting Lugano Care Home on a periodic basis to hold services, religious festivals and to take Holy Communion and all are welcome.

Individual Care Plans

Prior to and upon admission to Lugano Care Home, service users can expect a full assessment of their needs and a Care Plan drawn up. Individual care plans are written to assist with the care process. Where possible they are compiled with full consultation with service users concerned and/or their relatives. Relatives wishing to be involved in monthly care plan reviews should discuss the matter with their relative (resident of Lugano) and with the Manager, Stephanie Mirams. Susan Crowley, Deputy Manager, has overall responsibility for implementing and reviewing all care plans on a monthly basis. Monthly reviews are conducted with the service user, our senior staff and other care professionals, for example, social workers. If a care plan needs an urgent update this may be conducted by senior care staff and the service user and the Manager will always be notified.

Where a Resident is unable to advocate for themselves, we aim to use an external advocacy service, to provide impartial input into their needs and requirements.

Care Team

Lugano Care Home employs thirty people to work in partnership, with Residents and the Relatives. The majority of the care team hold relevant qualifications, such as NVQ, QCF or are currently undertaking qualifications appropriate to their role.

We believe in developing and investing in our team and consider every member vital to our success. The Senior Team periodically undertake a Leadership Support Programme and additional management training to enhance their leadership skills

During the day you will currently see our qualified Cook and her Assistant in the Kitchen, two Housekeeping staff, 6 Care Partners, which includes a Team Leader and the Deputy Manager. Overnight we have 3 waking night staff, this includes a member of the Senior Team at all times. We also have on-call maintenance operatives who can deal promptly with any household maintenance issues. Not forgetting, Tom and Jerry our Cats!